Sara-Anne Lee | Resumé

Education and Awards

Carnegie Mellon University

MA in Professional Writing, 2010, GPA: 4.04

Carnegie Mellon University

BA in Professional Writing and Creative Writing, 2009

Humanities Scholars Program; Mortar Board National Senior Honors Society; Dean's List with High Honors

Published and 1st Place for Prose, The Oakland Review Vol 34

Member of the Calligraphy Guild of Pittsburgh

Member of the International Association of Accessibility Professionals

Relevant Skills

Adobe Creative Suite 4-6 and Creative Cloud

InDesign, Illustrator, InCopy, Photoshop, Dreamweaver, Acrobat

Microsoft Office Suite

Word, Excel, Powerpoint

Chicago Manual of Style

Associated Press Style

Government Printing Office

HTML/CSS/Bootstrap

Web accessibility (Section 508)

Work Experience

StreamLink Software | Jun 2016-Present

Senior Technical Writer

Created and designed end-user software documentation and release notes templates,

infrastructure, and documentation for modular SaaS product, including over 30 user

guides and over 200 knowledge-base articles

Designed and maintained help center support sites on Zendesk
Led Section 508 and WCAG 2.0 accessibility compliance efforts

Cuyahoga Community College | Jan 2014-Present

Adjunct Faculty

Taught 16-week courses on Publication Design and Typography and Layout in the

Visual Communications and Graphic Design department

Alphaport, NASA Safety Center Contract | Dec 2013-Jun 2016

Technical Writer

Worked with subject matter experts to write technical articles for the NASA Safety

Center and Office of Safety and Mission Assurance websites

Wrote scripts for safety videos and created content for various safety materials
Wrote annual Safety Month message for NASA Administrator Charlie Bolden
Wrote, designed, and coded responsive Agency internal emails
Led NASA Safety Center initiative for accessibility (Section 508) compliance on web
Worked with developer to create mobile apps, provided styling, and designed icons
Supported project management for website page development and redesign

Carnegie Mellon University Press | Aug 2010-Dec 2012

Managing Editor

Managed designers and copyeditors and oversaw production on all titles
Designed book interiors and covers
Designed promotional material including Press catalogs, Press 35 Year Anniversary Poster,

print advertisements in APR and The London Review, and promotional materials for individual titles

Created and maintained databases for book inventory, author information, and cover images
Designed and coded Press website in HTML/CSS
Spearheaded and maintained social media relations
Created and sent out uncorrected proofs and advanced review copies
Spearheaded Press venture into epublishing

Pittsburgh Shakespeare in the Parks | May 2010-Dec 2015

Board Member (Marketing)/Props Designer

Designed logo, postcards, posters, programs, and bookmarks
Listed events in online and print and obtained local media sponsorship

5 AM Magazine | Mar 2010-Mar 2012

Technical Editor

Formatted and designed layout of national poetry magazine
Converted various types of documents in to workable files

PBR Hawaii Landscape Architecture Firm | Jun 2006-Aug 2007

Planner

Created and edited legal documents of land analysis
Created company newsletter which included researching, writing and editing articles, and

planning layout

Updated and completed over 50 State RFPs