Education and Awards

Carnegie Mellon University

MA in Professional Writing, 2010, GPA: 4.04

Carnegie Mellon University

BA in Professional Writing and Creative Writing, 2009

Humanities Scholars Program; Mortar Board National Senior Honors Society; Dean's List with High Honors

Published and 1st Place for Prose, The Oakland Review Vol 34

Member of the Calligraphy Guild of Pittsburgh

Member of the International Association of Accessibility Professionals

Relevant Skills

Adobe Creative Suite 4-6 and Creative Cloud

InDesign, Illustrator, InCopy, Photoshop, Dreamweaver, Acrobat

Microsoft Office Suite

Word, Excel, Powerpoint

Chicago Manual of Style

Associated Press Style

Government Printing Office


Web accessibility (Section 508)

Work Experience

StreamLink Software  |  Jun 2016-Present

Senior Technical Writer

  • Created and designed end-user software documentation and release notes templates,
  • infrastructure, and documentation for modular SaaS product, including over 30 user
  • guides and over 200 knowledge-base articles
  • Designed and maintained help center support sites on Zendesk
  • Led Section 508 and WCAG 2.0 accessibility compliance efforts

Cuyahoga Community College  |  Jan 2014-Present

Adjunct Faculty

  • Taught 16-week courses on Publication Design and Typography and Layout in the
  • Visual Communications and Graphic Design department

Alphaport, NASA Safety Center Contract  |  Dec 2013-Jun 2016

Technical Writer

  • Worked with subject matter experts to write technical articles for the NASA Safety
  • Center and Office of Safety and Mission Assurance websites
  • Wrote scripts for safety videos and created content for various safety materials
  • Wrote annual Safety Month message for NASA Administrator Charlie Bolden
  • Wrote, designed, and coded responsive Agency internal emails
  • Led NASA Safety Center initiative for accessibility (Section 508) compliance on web
  • Worked with developer to create mobile apps, provided styling, and designed icons
  • Supported project management for website page development and redesign

Carnegie Mellon University Press  |  Aug 2010-Dec 2012

Managing Editor

  • Managed designers and copyeditors and oversaw production on all titles
  • Designed book interiors and covers
  • Designed promotional material including Press catalogs, Press 35 Year Anniversary Poster,
  • print advertisements in APR and The London Review, and promotional materials for individual titles
  • Created and maintained databases for book inventory, author information, and cover images
  • Designed and coded Press website in HTML/CSS
  • Spearheaded and maintained social media relations
  • Created and sent out uncorrected proofs and advanced review copies
  • Spearheaded Press venture into epublishing

Pittsburgh Shakespeare in the Parks  |  May 2010-Dec 2015

Board Member (Marketing)/Props Designer

  • Designed logo, postcards, posters, programs, and bookmarks
  • Listed events in online and print and obtained local media sponsorship

5 AM Magazine  |  Mar 2010-Mar 2012

Technical Editor

  • Formatted and designed layout of national poetry magazine
  • Converted various types of documents in to workable files

PBR Hawaii Landscape Architecture Firm  |  Jun 2006-Aug 2007


  • Created and edited legal documents of land analysis
  • Created company newsletter which included researching, writing and editing articles, and
  • planning layout
  • Updated and completed over 50 State RFPs